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Tracy Thomasson, Director of Operations at SaVida Health | AI, Training & Healthcare Leadership

September 18, 2026

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About this episode

In this episode of Digital Leaders Club, Tracy Thomasson, Director of Operations at Savida Health, shares her experience leading multi-site healthcare operations and supporting patients with substance use disorders.

Tracy discusses healthcare operations, workforce management, staff training, AI in healthcare, technology challenges, and the importance of putting people and culture at the center of patient care. She also explores how AI could improve training, compliance, and operational efficiency while keeping the human side of healthcare at the forefront.

In this episode

  1. 00:00Episode Preview & Intro
  2. 01:24From Social Work to Healthcare Operations
  3. 03:42Inside Savida Health & Its Patient Population
  4. 05:47A Typical Week in Healthcare Operations
  5. 07:29Building Strong Teams & Partnerships
  6. 09:04Breaking the Stigma Around Substance Use Care
  7. 11:18Technology Challenges & Patient Access
  8. 13:41Improving Digital Registration & Patient Experience
  9. 15:28Using AI for Documentation & Chart Review
  10. 16:06Creating a Holistic View of Patient Care
  11. 17:38EHRs, Data & Operational Reporting
  12. 19:51Making Healthcare Data More Accessible
  13. 21:45AI, Insurance Requirements & Preventing Denials
  14. 23:43The Limits of AI in Healthcare
  15. 26:31Balancing AI With Human-Centered Care
  16. 29:12AI, Recruiting & Workforce Training
  17. 31:07Why Training Is the Biggest Opportunity
  18. 32:20How AI Could Transform Employee Training
  19. 34:59Leadership, Culture & Workforce Management
  20. 38:13The Most Overrated Thing in Health Tech
  21. 38:38The Systems Healthcare Leaders Rely On
  22. 40:05What Great Healthcare Operators Do Differently
  23. 40:44Tracy’s Passion for Helping Vulnerable Communities
  24. 41:27Closing Thoughts & Where to Find Tracy
  • Healthcare
  • HealthcareLeadership
  • HealthcareOperations
  • AIinHealthcare
  • PatientCare
  • HealthcareTechnology
  • WorkforceManagement
  • HealthcareTraining
  • Leadership
  • DigitalLeadersClub